Information and Communication Technology in Humanitarian Action

CCC Commitments and Benchmarks

Commitment 1

Timely, effective and predictable delivery of telecommunications services to ensure efficient and secure programme implementation, staff security and compliance with inter-agency commitments.

Policy  |  Tools

Programme Action

  • Preparedness
  • Response
  • Early Recovery


  • Ensure the immediate availability of essential emergency information and communication technology (ICT), and telecommunications equipment and services, by having supply contracts in place with an emergency delivery clause (HQ/RO).
  • Pre-position essential rapid-deployment emergency ICT solutions in high-risk offices (RO/CO); and put in place licensing and agreements with host governments on importation and licensing of key telecommunications-response equipment and services (CO/interagency).
  • Ensure the timely availability of trained and experienced emergency ICT responders by maintaining internal and external emergency response rosters (HQ/RO).
  • Ensure that all UNICEF COs have a minimum of one emergency-trained ICT professional (CO/RO).
  • Ensure that ICT is included in all UNICEF country and regional emergency-simulation exercises (RO/HQ); and conduct annual emergency ICT training and simulation exercises (HQ/RO/CO).
  • Ensure that CO ICT personnel are trained in MOSS/security telecommunications requirements (HQ/RO/CO) and that evaluation of and reporting on MOSS telecommunications compliance is included in regular office ICT activities (RO/CO).
  • Support implementation of inter-agency and NGO emergency ICT/ telecommunications working groups at the field-office level (CO/RO/ HQ).
  • Support and ensure inter-agency standardization for emergency ICT/ telecommunications equipment, services and procedures (HQ).
  • For the purpose of business continuity, ensure that critical staff have the requisite remote connectivity and access to UNICEF core systems (RO/CO), as per individual office requirements and established from Information Technology Solutions and Services Division and business and continuity plans (HQ).
  • Conduct remote connectivity tests as per individual office requirements and established policies and guidelines from Information Technology Solutions and Services Division and business continuity plans. Ensure remote execution of office-critical processes, where applicable (RO/CO).
  • Ensure, where applicable and as per individual office requirements, remote access to vital records requirements to execute critical processes for critical staff on-site and for those working from home (RO/CO).


  • Perform an immediate emergency ICT and telecommunications gap assessment to identify critical gaps in MOSS/security telecommunications compliance and data communications (Internet, email, etc.) service availability; determine resource requirements and need for eventual external support (RO/CO).
  • Collaborate with cluster partners to identify opportunities for shared telecommunications and data-communications service delivery, and take responsibility as cluster lead at the local level, if required and as per inter-agency agreements (CO/RO).
  • Request deployment of trained emergency ICT/telecommunications responders and emergency telecommunications project coordinators, as required (RO/CO).
  • Produce a consolidated supply plan covering identified ICT and telecommunications equipment and service requirements (CO).
  • Provide key UNICEF users with remote access to corporate applications using secure connectivity solutions, such as virtual private networks (CO).

Early Recovery

  • Provide secure corporate data connectivity - such as Very Small Aperture Terminal (VSAT) - and implement core UNICEF information systems and associated infrastructure required to support the longer-term emergency operation (CO).
  • Conduct a follow-up and in-depth ICT/telecommunications assessment to establish requirements for early recovery and longer-term operation; support planning, execution and hand-over to capable partners of interagency joint emergency ICT projects (RO/CO).

Guidelines and Tools

For information about UNICEF emergency telecoms standards, preparedness and response guidelines and procedures, and assessment and budgeting tools and templates, please consult the Emergency Telecommunications Handbook, UNICEF, 2017 1