Information and Communication Technology in Humanitarian Action
CCC Commitments and Benchmarks
- Early Recovery
- Ensure the immediate availability of essential emergency information and communication technology (ICT), and telecommunications equipment and services, by having supply contracts in place with an emergency delivery clause (HQ/RO).
- Pre-position essential rapid-deployment emergency ICT solutions in high-risk offices (RO/CO); and put in place licensing and agreements with host governments on importation and licensing of key telecommunications-response equipment and services (CO/interagency).
- Ensure the timely availability of trained and experienced emergency ICT responders by maintaining internal and external emergency response rosters (HQ/RO).
- Ensure that all UNICEF COs have a minimum of one emergency-trained ICT professional (CO/RO).
- Ensure that ICT is included in all UNICEF country and regional emergency-simulation exercises (RO/HQ); and conduct annual emergency ICT training and simulation exercises (HQ/RO/CO).
- Ensure that CO ICT personnel are trained in MOSS/security telecommunications requirements (HQ/RO/CO) and that evaluation of and reporting on MOSS telecommunications compliance is included in regular office ICT activities (RO/CO).
- Support implementation of inter-agency and NGO emergency ICT/ telecommunications working groups at the field-office level (CO/RO/ HQ).
- Support and ensure inter-agency standardization for emergency ICT/ telecommunications equipment, services and procedures (HQ).
- For the purpose of business continuity, ensure that critical staff have the requisite remote connectivity and access to UNICEF core systems (RO/CO), as per individual office requirements and established from Information Technology Solutions and Services Division and business and continuity plans (HQ).
- Conduct remote connectivity tests as per individual office requirements and established policies and guidelines from Information Technology Solutions and Services Division and business continuity plans. Ensure remote execution of office-critical processes, where applicable (RO/CO).
- Ensure, where applicable and as per individual office requirements, remote access to vital records requirements to execute critical processes for critical staff on-site and for those working from home (RO/CO).
- Perform an immediate emergency ICT and telecommunications gap assessment to identify critical gaps in MOSS/security telecommunications compliance and data communications (Internet, email, etc.) service availability; determine resource requirements and need for eventual external support (RO/CO).
- Collaborate with cluster partners to identify opportunities for shared telecommunications and data-communications service delivery, and take responsibility as cluster lead at the local level, if required and as per inter-agency agreements (CO/RO).
- Request deployment of trained emergency ICT/telecommunications responders and emergency telecommunications project coordinators, as required (RO/CO).
- Produce a consolidated supply plan covering identified ICT and telecommunications equipment and service requirements (CO).
- Provide key UNICEF users with remote access to corporate applications using secure connectivity solutions, such as virtual private networks (CO).
- Provide secure corporate data connectivity - such as Very Small Aperture Terminal (VSAT) - and implement core UNICEF information systems and associated infrastructure required to support the longer-term emergency operation (CO).
- Conduct a follow-up and in-depth ICT/telecommunications assessment to establish requirements for early recovery and longer-term operation; support planning, execution and hand-over to capable partners of interagency joint emergency ICT projects (RO/CO).
Policy and Standards
Guidelines and Tools
- IA Telecoms
- How to prepare an office for emergency and security situations, Emergency Preparedness and Response Planning (EPRP), MOSS, etc. More Info (requires Intranet access)
- Establishing an emergency response operation, rapid telecoms assessments, acquiring resources such as equipment, services, staffing, funds, etc. More Info (requires Intranet access)
- Equipment standards, Supply contracts, procurement and logistic info, etc. More Info (requires Intranet access)
- Information on emergency telecoms training. More Info (requires Intranet access)
- Interagency collaboration, external and interagency Websites, the Emergency Telecoms Cluster, etc. More Info (requires Intranet access)
- Additional human resources and surge capacity. More Info (requires Intranet access)